SHIPPING & RETURNS
For international orders add 5-10 days.
*Please refer to our shipping partner WOLD SHOPPING
For domestic orders add 4-7 days.
We appreciate your patience!
※To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
※For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes us to import the goods on his behalf. Further, the consignee/buyer agrees we may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For J.P Domestic & International orders, we will use SAGAWA to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
Your final shipping cost is displayed at the point of checkout.
Shipping fees are non-refundable. If you refuse any shipments from us, you may be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. We do not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
We do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
RESERVED RIGHTS REGARDING SHIPPING:
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, we reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, We reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, we reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
Return & Exchange Policy
You must be a subscribed member to make returns / exchanges
Products must be returned within 7 days of receiving your order.
Exchanges are currently available in Japan and must be done within 7 days of receiving your order.
Products must be unworn, unwashed without any impairment with all tags / hangers / appurtenance still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don't be alarmed if you receive an item with no tags on.
Underwear, sale items, outlet items are non-returnable.
Face masks cannot be returned or refunded due to health protection reasons.
We only offer refunds onto the original payment method used to make the order.
As a rule, shipping fees for returned goods will apply to the customer. If the item is returned by cash on delivery, the amount will be refunded after deducting the shipping fees.
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!
Anything accidentally or incorrectly returned our way will be the responsibility of the sender. We’ll always do our very best to help out, but unfortunately can’t make any promises!
If you wish to return an item, contact Customer Support.